Welcome to Heathcote Medical Centre
Wednesday 26th February 2020 - training event, see opening times for more details
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you've been:
- to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
- to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
- to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- • Avoid touching your eyes, nose and mouth with unwashed hands.
- • Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
LIVI - You can now see a GP by video with LIVI.
This practice now offers a video GP service – LIVI – to all our patients.
To access the service, simply download LIVI from the App store
(iphone) or Google Play (Android), and sign up. You can get medical
advice, prescriptions and referrals by video, with appointments
available on the same day, even at weekends.
Alternatively out of hours you can make an appointment at one of the local hubs in the Epsom/Banstead/Tadworth area.
Appointments are available:
Monday - Friday 18:00 - 21:00, Saturday 09:00 - 13:00, Sunday 09:00 - 13:00
Please call GP Health Partners on
Lines open 18.00-21.00 weekdays and 9.00– 13.00 Saturday and Sunday
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
A source of other help for patients can be found on this useful website:-
Patients can now access test results and vaccination histories online as well as ordering prescriptions and making appointments all from the comfort of home. Patients who also sign up for electronic prescribing can arrange their repeat medication and have it delivered to their chemist without having to phone or come into the surgery at all. Do see our online services page and view this tutorial which shows you how to register with a letter from the practice. https://support.patientaccess.com/videos/register-with-a-letter
PATIENT PARTICIPATION GROUP
Patients who would like to become more involved in the Patient Group can follow the links on the website to Patient Group or should ask to speak to the Practice Manager. The group would gladly welcome suggestions for areas in which they can help support patients and would especially welcome new members to inform discussion and action. Please do have a say in your healthcare. It is vital that the practice works hand in hand with its patients.
Please see the latest newsletter September 2019 Newsletter
(Site updated 21/02/2020)